FAQ

General Questions:

  • What kind of items do you sell? 
    A. We offer gently loved children’s clothing, toys, shoes, and baby gear. Every item is carefully inspected before being listed in our store.
  • Are the items new or used?
    Most of our items are gently used, though we occasionally carry brand new items with tags.
  • How do you ensure the items are clean?
    All clothing items are washed and inspected before being added to our store so they arrive clean and ready to wear.
  • How do you choose the items you sell?
    We carefully review each item for quality, condition, and brand. We only accept items that meet our quality standards.

Ordering & Shopping:

  • How quickly will my order ship?
    Orders are typically processed within 1–2 business days.
  • Do you offer local delivery?
    Yes, we offer local delivery within select postal codes.
  • What payment methods do you accept?
    We accept major credit cards, Shop Pay, Apple Pay, and other secure payment options available at checkout.
  • What if something doesn’t fit?
    Kids grow quickly! Check our size guide and measurements in each listing to help find the perfect fit.

Condition & Quality:

  • What condition are the items in?
    Items range from “like new” to “gently used.” Any noticeable wear will always be mentioned in the product description.
  • Do you check items for damage?
    Yes. Every item is carefully inspected before listing. We only sell items that meet our quality standards.
  • Do you sanitize toys and gear?
    Yes, toys and baby gear are cleaned and sanitized before being sold.
  • How accurate are the product photos?
    We take clear photos of each item so you can see the condition before purchasing. Any noticeable wear will always be mentioned in the description.

Selling Items to Your Store:

  • How can I sell my kids items to you?
    You can submit photos through our Request a Quote page. We’ll review your items and send you an offer.
  • What items do you accept?
    We accept gently used children’s clothing, toys, shoes, and baby gear in excellent condition.
  • What brands do you accept?
    We accept a variety of popular brands including Zara, H&M, Nike, Gap, and more.
  • How long does it take to receive a quote?
    We typically review submissions and respond within 24–48 hours.
  • Do you buy items or offer store credit?
    We may offer either cash or store credit depending on the items and condition.

Loyalty Program:

  • What is your loyalty program?
    Our loyalty program rewards you every time you shop! Earn points for purchases and other activities, then redeem them for discounts on future orders.
  • How do I join the loyalty program?
    Simply create an account with us and you’ll automatically be enrolled. As a welcome bonus, you’ll receive 200 points just for signing up.
  • How do I earn points?

    You can earn points in several ways:

    ⭐ 3 points for every $1 spent
    🎉 200 points when you create an account
    🎂 250 points on your birthday
    👯 Referral rewards when you invite friends

  • How do referrals work?
    When you refer a friend and they make their first purchase, both of you receive $5 worth of points as a thank-you.
  • How much are points worth?

    100 points = $1 in rewards.
    You can redeem your points for discounts on future purchases.

  • How do I redeem my points?
    Once you’ve collected enough points, you can redeem them at checkout for a discount on your order.
  • Where can I check my points balance?
    You can view your points balance anytime by logging into your account or opening the rewards panel on our website.

Returns & Exchanges:

  • Do you accept returns?
    Due to the nature of resale items, all sales are final.
  • Do you accept exchanges?
    Due to the nature of resale items, there are no exchanges.
  • What if I’m unhappy with my purchase?
    Customer satisfaction is important to us. If you have any concerns with your order, please contact us and we will do our best to make it right.